Yesterday, I wrote that I was On the Fence About Pumping. Late yesterday afternoon, my replacement Ping showed up. Animas sent me a refurbished pump. I know a lot of people don’t have a problem with refurbished pumps, but I have now had two Pings die in a matter of 8 months. One of those only lasted 2 months. My trust factor in pumps is about zero at this point and I am not going to use a refurbished pump when new ones don’t last.
I did not know until my pump died in January that getting a refurbished pump was a possibility so soon into my warranty. It was not something that was mentioned when I bought the pump. It is on the Animas website but I don’t think most people would think someone would replace a $6k pump with a used one if there was a problem a few months into a 4 year warranty. This was my first pump and there was no reason for me to think that was a possibility. I would also think that a pump would last longer than a few months. I am not exactly an active person so it is not like I am running all over the place with it. Valuable lesson learned though: find out exactly what the warranty policy is.
Animas did not have the report back on what happened with that first pump yet, but I know that pump was giving me too much insulin. The last 2 nights that I used that pump, I woke up in the 30s. Although I do have an occasional low overnight, there is usually a reason when it happens. My problems with lows are more during the day than at night.
Right around when the first one died, a guy posted some complaints about the Ping in the Animas Group on TuDiabetes. He had been a Cozmo user and there were some things about the Ping that he did not like. One of the things that he said was that there were always 16 units of insulin left in the cartridge even though the pump said you had used all the insulin. My cartridge was always bone dry. I almost told him that he was wrong but I was busy that day and did not respond. Later, someone told him they knew how to get around that. When the second pump came, I deliberately let the cartridge run down to zero – he was right, there was a lot of insulin left in the cartridge. My first pump did not do that so I know I was getting more insulin than the pump thought I was. My basal rates were all screwed up and I had to refigure everything when I started the second pump – my TDD went up by about 10 units.
After I realized that, I had some serious doubts about using the pump but I decided to continue using it – I could see the benefits of it. I am not going to put my faith into a refurbished pump. I don’t want to be Animas’ Stephen Krueger.
I called Animas right after pump #3 showed up yesterday. The person I talked to said she would have a supervisor call me back. The supervisor I talked to said that was their policy and unfortunately, she could not do anything other than bump it up to her manager. I am going to send the refurbished pump back to them – she needed to check on how to handle the paperwork on that because they have never had anyone want to do that before. I will send my insurance company the broken pump – they paid $6k for it and I am sure that they did not realize that a replacement would be with a used pump. They paid for it, they can decide what they want to do with it.