I just had a phone call from the reimbursement manager at CCS – they are going to refund my money! You can read the details here, but basically after Abbott refunded the Navigator money, my insurance company retracted CCS’s claim. I had paid $500 to CCS and my insurance said CCS needed to refund that money to me – that was last summer. In the meantime, I got more stuff from CCS and because my deductible had been reset, I owed them $300. Because they owed me $500, I did not pay the $300 (which is now $333). They will refund the difference between the $500 and what my new balance is. She also asked me if I was disputing that amount, which I am not. I did not feel that I should pay it when CCS owed me more than what I owed them. Also, if they disputed the way my insurance handled it and it was decided they did not owe me $500, my insurance would owe CCS the $300 because I had met my deductible.
The reimbursement manager at CCS actually called and talked to me a couple weeks ago. At that time, she did not have any news for me but felt that I was owed an apology, regardless of who did what. She told me that she read some of the stuff I had written on my blog. We actually had a very good conversation that day and I hung up the phone feeling like someone at CCS was actually listening.
One of the things that I mentioned before was that when the collection calls started, the people calling me did not see any notes on my account that there was a problem with my account and management was working with my insurance company. She told me today that CCS made a change and now requires everything to get logged, even if someone calls and just says that they have a cold.
I said before that I did not agree with how my insurance company handled this and I know not all of it was CCS’s fault, but I was the one caught in the middle. I am relieved that it is finally resolved. I am glad to know that CCS did look at what happened and made some changes on their end. That shows that they are listening to what we say. I really appreciate the fact that the reimbursement manager called me to apologize even if she did not have a solution then (and yes, she did apologize again today and I appreciate that!). Oh, and did I mention that it is over!