On Monday, I
wrote (complained!) about the bill I had for the wound center charges. I had a phone call this AM from someone at Ohio Valley General Hospital – my letter was kicked over to her because I used the word “fraud.” She went thru and explained everything to me. My insurance lumped how they billed it under “operating room services” but that was not the code they used. Had I spoken to her on Monday instead the person that I got bumped over to, I would not have been as upset as I was. I should have asked to talk to a supervisor or someone else when I called Monday, but unfortunately, I didn’t.
The phone call had an unexpected turn. During our billing discussion, I brought up what CCS did with my Dexcom sensors. I asked her if she knew what a CGMS was – she not only knew, she has the MM one. She did not know about Dexcom or their new one coming out. When I told her about the Dexcom group on TuDiabetes, she did not know about TuDiabetes either so will check that out.
We were both able to help each other out!